Thursday, February 17, 2011

Target, You SUCK!

Long story short, in this state, toilet seat covers are a novelty. Meaning, you are lucky to find a public restroom with them. Now, as a germ-phobe, my first inclination is to "squat" anyway but that will be increasingly difficult in the near future. So, I ordered some toilet seat covers online from Target.com (they were not to be found in any stores!)

I had a gift card I wanted to use. After perusing the site, I learned that in case there is a discrepancy with your order, they require a credit card on file "for protection" in addition to taking your gift card info. I also learned that your card can be charged before the gift card is charged, but once the order is confirmed they will "right" any issues regarding charges. My gift card was sufficient to cover my purchase but I had no choice but to leave my credit card.

Well, no surprise here, they charged my credit card for the entire purchase and didn't use my gift card at all. I called the online customer service center where I was routed to India on a crackling line to speak with "Kishorna P." It's crappy enough that Target outsources, but the person they routed me to is basically a $h!t stain on society. She was rude, condescending and not helpful to say the least.

When I got my customer service survey to rate her service, I made sure to tell them as much. I also emailed their online customer service department to reiterate my feelings. Ya know, Wal-mart is constantly getting a bad rap for various things (some of which are justified, some not so much) but I will say this: when you call for customer service, you get to speak to someone in your own country and they don't treat you like garbage. I have been a loyal Target fan for many years but it seems like one problem after another with them. OK, rant over.


***Edit: Target responded to my complaints. They are willing to help me resolve the billing issue. For that, I give them credit. However, they fully admitted to outsourcing, and for the amount of time and trouble, I just don't feel it is worth my money or effort to continue shopping with them online.

2 comments:

Bobbi Janay said...

I hate that.

Liz said...

Someone recently told me that Walmart (I think it's Walmart) actually hires retired women who just need a little extra income. They go to their homes & set them up an entire "customer service" center on their home computer. Then, they are allowed to log on whenever they feel like it. No set hours or anything. Pretty amazing.